Cayenne Crewel Embroidery

Shipping for orders are shipped through either Canada Post or one of the major Couriers in Canada.  Parcels are insured against loss or physical damage from outside forces - except for Paint that has been frozen and becomes unusable.  You will receive an email with the tracking number for your package.  Delivery time can range depending on the volume of deliveries, time of year, and delivery dates are not guaranteed. 

On occasion, anomalies occur in the shipping software and rates quoted may differ from the actual shipping rate.  Kathie Jordan Design reserves the right to choose a carrier that has similar delivery standards and times due to discrepancies in the shipping rate.  Kathie Jordan Design will always strive to get your order to you in the most efficient and cost effective manner.   

If you receive a package that has been damaged physically beyond use of the product, you will need to take pictures of the packaging, and the damaged products.  The more the better.  Email these photos to us at admin@kjdhome.com and we will start a claim.

If and when the claim has been resolved, we will ship you the replacement items.

In the winter in Canada, temperatures drop below 0ºC.  

• Paint is considered a perishable item and can not be insured against freezing.
• We are not able to replace paint that does not revive after it has frozen.  
• These shipments are done at the customer's own risk.  
• However, with Annie Sloan's Chalk Paint and Fusion Mineral Paint they can freeze and thaw up to 3 times and still be ok.  
• If your paint is frozen, let it thaw on its own at room temperature.

We only accept returns that are returned within 28 days of the original purchase. 

In order to preserve the integrity of our paint products, once these products leave our store, we cannot offer exchanges or refunds on any paint, paint mediums, or paint accessories.   This includes (but is not limited to), lacquers, resins, tough coat, decoupage gel, glazing products, extender, cell enhancer to name a few.

If your order is damaged in shipping to you, please notify us immediately and send pictures of the outside and inside of the package and the products as the shipped orders are insured.  We will ship you the products to replace the damaged items once the claim is resolved with the shipper.

In the winter in Canada, temperatures drop below 0ºC.  

• Paint, paint mediums, and accessories are considered a perishable item and can not be insured against freezing.
• We are not able to replace paint that does not revive after it has frozen.  
• These shipments are done at the customer's own risk.  
• However, with Annie Sloan's Chalk Paint and Fusion Mineral Paint they can freeze and thaw up to 3 times and still be ok.  
• If your paint is frozen, let it thaw on its own at room temperature.

For all products, Return Shipping costs are the responsibility of the Customer, including if a package is returned to us for non-delivery with the Courier or Canada Post as there is a return charge for non-delivered packages.  If you would like the order shipped back, then the customer will pay for the re-shipping costs. 

For returned orders (items you no longer wish to keep), a 10% restocking fee will also apply to the order when returned in original condition which will be deducted from your refund.

If your order qualified for free shipping and the total of the products you are returning bring the total of the same order below $195 (before tax), then we will deduct the Shipping rate from the refund.

For any orders that need to be cancelled before they are shipped out, we will refund you the amount less 5% for the transaction cost of the order.

Workshop fees are also non-refundable.  We can arrange to re-schedule when you can attend a future workshop.